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顧客

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^ 「お客さん？顧客？ビジネス上の正しい呼び分け方・使い分けの定義」
^ 需要家とは - コトバンク
^ a b c d e f Reizenstein 2004, pp. 119.
^ Kendall 2007, pp. 3.
^ Tennant 2001, pp. 52.
^ a b c d e Frain 1999, p. 161.
^ Blythe 2008, pp. 18.
^ Kansal & Rao 2006, pp. 61.
^ a b Tennant 2001, pp. 52?53.
^ a b Kendall 2007, pp. 3, 9.
^ Tennant 2001, pp. 53.
^ a b Kelemen 2003, pp. 28.
^ Stracke 2006, p. 87.
^ Reeves & Bednar 2005, pp. 335.
^ Papasolomou-Doukakis 2001, pp. 71.
^ “Archived copy”. 2014年2月22日時点の ⇒オリジナルよりアーカイブ。2013年11月22日閲覧。
^ https://scholar.google.com/scholar?as_ylo=2009&q=internal+customer+service+industry&hl=en&as_sdt=1,16
^ Drucker, Peter F.; Collins, Jim; Kotler, Philip; Kouzes, James; Rodin, Judith; Rangan, V. Kasturi; Hesselbein, Frances (2008). The five most important questions you will ever ask about your organization (Third ed.). Jossey-Bass. p. Under the chapter “Question 2: Who Is Our Customer?”, p. 25. .mw-parser-output cite.citation{font-style:inherit;word-wrap:break-word}.mw-parser-output .citation q{quotes:"\"""\"""'""'"}.mw-parser-output .citation.cs-ja1 q,.mw-parser-output .citation.cs-ja2 q{quotes:"「""」""『""』"}.mw-parser-output .citation:target{background-color:rgba(0,127,255,0.133)}.mw-parser-output .id-lock-free a,.mw-parser-output .citation .cs1-lock-free a{background:url("//upload.wikimedia.org/wikipedia/commons/6/65/Lock-green.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-limited a,.mw-parser-output .id-lock-registration a,.mw-parser-output .citation .cs1-lock-limited a,.mw-parser-output .citation .cs1-lock-registration a{background:url("//upload.wikimedia.org/wikipedia/commons/d/d6/Lock-gray-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-subscription a,.mw-parser-output .citation .cs1-lock-subscription a{background:url("//upload.wikimedia.org/wikipedia/commons/a/aa/Lock-red-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .cs1-ws-icon a{background:url("//upload.wikimedia.org/wikipedia/commons/4/4c/Wikisource-logo.svg")right 0.1em center/12px no-repeat}.mw-parser-output .cs1-code{color:inherit;background:inherit;border:none;padding:inherit}.mw-parser-output .cs1-hidden-error{display:none;color:#d33}.mw-parser-output .cs1-visible-error{color:#d33}.mw-parser-output .cs1-maint{display:none;color:#3a3;margin-left:0.3em}.mw-parser-output .cs1-format{font-size:95%}.mw-parser-output .cs1-kern-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right{padding-right:0.2em}.mw-parser-output .citation .mw-selflink{font-weight:inherit}ISBN 978-0-470-22756-5
^ Drucker, Peter F. (2002). Management Challenges for the 21st Century. PerfectBound?, HarperCollins. p. 4 Information Challenges, under the topic “Where the Results Are”. ISBN 0-06-0546794
^ Deming, W. Edwards (2000). Out of the crisis. Cambridge, Mass.: MIT Press
^ ITILR Service Strategy (Second ed.). TSO (The Stationery Office). (2011). p. Table 3.1 Differences between internal and external customers; under the line “Link to business strategy and objectives”. ISBN 9780113313044
^ Merriam-Webster
^ “ ⇒学会HP”. 日本商業学会. 2022年1月23日閲覧。　個人会員1,072名，賛助会員11社・団体，購読会員32件　（2019年7月現在）

参考文献

Blythe, Jim (2008). Essentials of Marketing (4th ed.). Pearson Education. ISBN 978-0-273-71736-2

Frain, John (1999). “Customers and customer buying behaviour”. Introduction to marketing (4th ed.). Cengage Learning EMEA. ISBN 978-1-86152-147-7

Kansal, B.B.; Rao, P.C.K. (2006). “Environmental Factors in Management”. Preface to Management (Parragon Books). Ganga Dhar Chaudhary. ISBN 978-81-89091-00-2

Kendall, Stephanie D. (2007). “Customer Service from the Customer's Perspective”. In Fogli, Lawrence. Customer Service Delivery: Research and Best Practices. J-B SIOP Professional Practice Series. 20. John Wiley and Sons. ISBN 978-0-7879-8310-9

Kelemen, Mihaela (2003). Managing quality: managerial and critical perspectives. SAGE. ISBN 978-0-7619-6904-4

. Cengage Learning EMEA. ISBN 978-1-86152-546-8。 {{cite encyclopedia}}: |title=は必須です。 (説明)

Reeves, Carol A.; Bednar, David A. (2005). “Defining Quality”. In Wood, John Cunningham; Wood, Michael C.. Joseph M. Juran: critical evaluations in business and management. Routledge. ISBN 978-0-415-32571-4

. SAGE. ISBN 978-0-7619-2674-0。 {{cite encyclopedia}}: |title=は必須です。 (説明)

Stracke, Christian (2006). “Process-oriented quality management”. In Ehlers, Ulf-Daniel; Pawlowski, Jan Martin. Handbook on quality and standardisation in e-learning. Springer. ISBN 978-3-540-32787-5

Tennant, Geoff (2001). Six Sigma: SPC and TQM in manufacturing and services. Gower Publishing. ISBN 978-0-566-08374-7

Juran, Joseph M. (1988). Quality Control Handbook (4th ed.). New York, NY: McGraw-Hill. ISBN 978-0-07-033176-1. https://archive.org/details/juransqualitycon00jmju Juran, Joseph M. (1988). Quality Control Handbook (4th ed.). New York, NY: McGraw-Hill. ISBN 978-0-07-033176-1. https://archive.org/details/juransqualitycon00jmju Juran, Joseph M. (1988). Quality Control Handbook (4th ed.). New York, NY: McGraw-Hill. ISBN 978-0-07-033176-1. https://archive.org/details/juransqualitycon00jmju

Tansuhaj, Patriya; Randall, Donna; McCullough, Jim (1991). “Applying the Internal Marketing Concept Within Large Organizations: As Applied to a Credit Union”. Journal of Professional Services Marketing (Taylor & Francis) 6 (2): 193–202. doi:10.1300/J090v06n02_14.

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