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^ "Management is about coping with complexity." J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
^ "Good management brings a degree of order and consistency to key dimensions like the quality and profitability of products." J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
^ "deciding what needs to be done" J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
^ "leading ... by setting a direction?developing a vision of the future ... along with strategies for producing the changes needed to achieve that vision" J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
^ "planning and budgeting?setting targets or goals for the future ... , establishing detailed steps ... , and then allocating resources" J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
^ "creating networks of people and relationships that can accomplish an agenda" J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
^ "leadership ... aligning people. ... communicating the new direction to those who can create coalitions that understand the vision and are committed to its achievement." J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
^ "Management ... by organizing and staffing? creating an organizational structure and set of jobs ... , staffing the jobs ... , communicating the plan ... , delegating responsibility for carrying out the plan, and devising systems to monitor implementation." J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
^ "ensure that those people actually do the job" J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
^ "leadership ... motivating and inspiring" J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
^ "management ... controlling and problem solving? monitoring results versus the plan in some detail ... ; identifying deviations; and then planning and organizing to solve the problems." J. P. Kotter. (1990). What leaders really do. Harv Bus Rev. May-Jun 1990;68(3):103-11.
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